Returns and Refunds

Returns and Refund Policy

Our Commitment

At GlowPal, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process to ensure a hassle-free experience.

Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the delivery date.
  • Non-Returnable Items: Certain items are non-returnable, including gift cards and any products marked as "final sale."
  • Return Process:
    1. Contact our customer service team at info@glowpal.shop to initiate a return. Please include your order number and reason for the return.
    2. Once your return is approved, we will provide you with instructions on how to send the item back to us.

Refunds

  • Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with obvious signs of use, missing parts, or not in their original condition).
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@glowpal.shop.

Exchanges

  • Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@glowpal.shop with details and photos of the damage or defect.
  • Exchange Process: Once your exchange request is approved, we will provide instructions for returning the defective item and will ship the replacement at no additional cost to you.

Return Shipping

  • Responsibility: Customers are responsible for paying for their own return shipping costs unless the item is defective or damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provided a prepaid return label.

Contact Us

  • Support: If you have any questions about our returns and refund policy, please contact us at info@glowpal.shop. We’re here to help!